TERMS AND CONDITIONS. PLEASE READ BEFORE PURCHASING-

ALL SALES ARE FINAL

Any refunds may be charged a 30% restocking fee to offset non-refundable service charges and prolonged care of bettas that might otherwise have been sold to someone else. Refunds are issued via store credit to be redeemed at a later date.

HOLDS-There are absolutely no holds. Prism Bettas is not a boarding facility. Please only purchase if you are adequately prepared for the fish and will be available to receive them. 

EMAILS- All contact is done via email. It is the buyer's responsibility to to check emails for updates including the spam/junk folder, Please avoid using corporate accounts as more often then not, spam filters catch these emails. If you do not receive an order confirmation email, please contact Prism Bettas at PrismBettas@gmail.com immediately to troubleshoot. No order conformation likely means you will alsonot get tracking info. 

LOCAL PICKUP-Please email PrismBettas@gmail.com to schedule a pickup. Appointments are available most evenings and weekend. Fish must be picked up within 1 week of ordering unless prior arrangements are made. Failure to pick up will result in the fish being relisted and you receiving store credit less 30% restocking fee. 

MARBLING-All bettas are assumed to have the marble genes. Marble, Koi, Blacklight, Butterfly, etc are all variations of the marble genes. Marble coloration is subject to change and can do so quickly. Prism Bettas is not responsible for fish marbling after it has been photographed. However, Prism Bettas does attempt to contact you if the change is exceptionalthe day before shipping. The fish will be sent as is if there is no response prior to shipping. 

FIN CHEWING-Longfinned variety of bettas may chew their fins during transit. Prism Bettas is not responsible for any damage to finsoccuring in transit. If fin chewing occurs prior to shipping, the buyer will be contacted with an option to receive the fish or pick out a replacement. 

QUARANTINE-Prism Bettas only purchases from trustworthy breeders, but also treats all bettas for Hexamita, internal parasites, and bacterial infections for a short duration prior tolisting. It is your responsibility to quarantine any fish from any source prior to adding them to your aquarium in the unlikely event the fish becomes ill in transit. It is also the buyer's responsibility to quarantine any fish, plants, or inverts from outside sources prior to adding them to your betta's aquarium. 

SORORITIES-Prism Bettas does not quarantine behaviors in sorority settings. This includes sorority mystery boxes. Females are still prone to aggression and bickering is expected in any new environment until boundaries between fish are developed. This includes flaring, body slapping, and fin nipping. 

BETTA CARE-It is the buyer's responsibility to research the proper care of bettas and provide a proper environment including heated and clean water.. Prism Bettas is not responsible for buyer's negligence. Prism Bettas are selectively bred and can be more sensitive then box stores fish that have somehow survived neglect and mistreatment. Please also be mindful of shocking your cycle when adding large numbers of fish such as bettas sororities to your setup andincreasewater changes as needed. Prism Bettas recommends Fritz TurboStart refrigerated bacteria starter to quickly cycle or supplement the beneficial bacteria in your aquarium. Prism Betta feeds all frozen Hikari brand foods, primarily bloodworms. The breeders feed a variety of foods including bloodworms, steamed egg, and daphnia. An adjustment period to flakes and pellets may be necessary before your fish recognizes them as food. Prism Bettas recommends a varied diet. If pellets or flakes are preferred, please use a high quality brand. Prism Betta recommends Fluval Bug Bites betta formula. Please avoid feeding low quality foods with high filler. Tetra foods in particular should be avoided. 

GOLDFISH CARE AND GUARANTEE

It is the buyer's responsibility to research the proper care of goldfish and provide a proper environment including heated and clean water prior to purchase. Prism Bettas is not responsible for buyer's negligence. Prism Bettas' goldfish are selectively bred and can be more sensitive then box stores fish that have somehow survived neglect and mistreatment. Please also be mindful of shocking your cycle when adding large numbers of fish to your setup and increase water changes as needed. Prism Bettas recommends Fritz TurboStart refrigerated bacteria starter to quickly cycle or supplement the beneficial bacteria in your aquarium. Prism Betta feeds a variety of high quality sinking pellets to goldfish. Please use caution when feeding floating food. Prism Bettas is not responsible for buoyancy issues caused by improper feeding practices.

Occasionally goldfish may arrive with buoyancy issues or lethargic. Please wait 48-72 hours before feeding and for the fist to adjust. Prism Bettas is not responsible for any swim bladder issues which occur in shipping.